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🐣EASTER SHIPPING 📦Free shipping on orders over CHF 70 and Bänfer mats (excluding climbing walls & bulky goods)
🐣EASTER SHIPPING 📦 Free shipping on orders over CHF 70 and Bänfer mats (excluding climbing walls & bulky goods)

Questions & Answers

  • Can I view the merchandise in a store?
    Yes, most items can be viewed in 3713 Reichenbach. Please contact us by phone to arrange a viewing or consultation.

  • Can I pick up the goods directly?
    Most items offered in the online shop www.dein-klettershop.ch can be picked up in Reichenbach by appointment and paid for by debit card or cash. If you would like to pick up the goods in person, please contact us by phone.

  • Which countries do you deliver to?
    We normally only deliver within Switzerland and Liechtenstein. Deliveries to other countries are possible by arrangement. Please note that customs duties may apply.

  • How are the items delivered?
    Standard-sized items are delivered via Swiss Post. For other items, transport will be arranged.

  • Is it possible to order goods on account?
    It is possible to pay by credit card, Twint, or prepayment (bank transfer). Payment on account is only available upon request.

  • What happens to my customer data?
    After the contract is concluded, personal customer data, such as the customer address, is transmitted to our system and stored there for the purpose of processing the purchase. By making a purchase, the customer expressly consents to this transmission. The buyer is obligated to comply with data protection regulations. In particular, the personal customer data stored and processed within the scope of contract execution will not be disclosed to unauthorized third parties. The customer is entitled to revoke this consent and request deletion at any time.

  • How long will it take for my ordered item to arrive at my home?
    Delivery of the goods usually takes place within 5-10 working days after receipt of payment.

  • Do you also supply resellers?
    No, we only sell to end customers.

  • Since when has your company existed?
    dein-klettershop.ch was founded in 2008 as a sole proprietorship. Since March 10, 2020, it has been integrated into Plus-Werk GmbH Frutigen. The managing director is Frans Nota.